Recent news and announcements from Nology Interactive http://support.nologyinteractive.com/News/root.aspx

Thu, 17 May 2012 20:07:05 GMT

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Nology launches new support interface to allow better tracking and management of customer support needs.

http://support.nologyinteractive.com/News/2/nology-launces-new-support-portal.aspx Sun, 04 Jan 2009 16:27:07 GMT newsitem2 Nology Interactive launched it's new customer support portal on Monday January 5th 2009.  The goal of the new portal is to provide a unified communications tool for our customers to easily reach any department in Nology.  The system allows us to quickly address customer issues from sales quotes to web support, assign them to a specific person to be addressed and provide the customer with a trackable support ticket.  Beyond support tickets the portal provides a knowledge base so customers can easily research some of the most common questions regarding web and PC support and how to resolve them.  Through the portal and the Nology website customers will also be able to initiate live chats with our sales team and support staff to get realtime online support.